Catering Company
Supplies Solution
Before approaching Walters, the customer worked with a large number of suppliers.
Managers within the business would need approval at the senior level to place orders, with the approval line differing based on location.
The customer required a more efficient, streamlined approach to its ordering process.
Managers within the business would need approval at the senior level to place orders, with the approval line differing based on location.
The customer required a more efficient, streamlined approach to its ordering process.
“The customer was pleased
with the level of transparency and was clear on how the project would move forward.”
The Solution
Walters invited the customer and the product’s manufacturer to the head office for a meeting to present the details, providing full transparency on what and how they would support and supply the customer.
The customer was pleased with the level of transparency and saw how the project would progress. Walters spoke directly with the managers ordering the supplies to ensure they were happy with the new system.
The managers were also given an overview and online training, with Walters on hand to discuss and resolve any issues. The feedback was exceptional as the managers no longer needed to request permission, as parameters are now automated. Procurement is much faster, and the new system is intuitive and user-friendly.
The customer was pleased with the level of transparency and saw how the project would progress. Walters spoke directly with the managers ordering the supplies to ensure they were happy with the new system.
The managers were also given an overview and online training, with Walters on hand to discuss and resolve any issues. The feedback was exceptional as the managers no longer needed to request permission, as parameters are now automated. Procurement is much faster, and the new system is intuitive and user-friendly.
Speak to the Experts
Walters goes above and beyond to find the right fit for the client and will always ensure that they have the correct knowledge to meet all their customers' requirements.
All-in-One Supplier
Walters had an immediate solution for the customer's issue. They could offer the business's entire supply requirements whilst guaranteeing flexibility, cost control, and authentification.
Every Step of the Way
Walters is committed to supporting its customers throughout the lifecycle of their relationship. Through ongoing account reviews, Walters can quickly and easily assess and rectify any problems.
Learn more
Speak to one of our team and find out how we can build a managed document service to suit your business
